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To solve this issue, please follow the steps below:
1) Run WEbConnect Administration Tool.
2) Click on the Server menu -> Configuration
3) Set the value of the following environment variables to 1:
USE_CLIENT_HostView
USE_CLIENT_Java
USE_CLIENT_WebView
In case that these variables do not appear on the environment variables list, use the "New Variable" button in order to create them, and set their values to: 1.
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